Complaint Management Process

Leaf Telecommunications is committed to providing home phone service to our customers that delivers big savings and unlimited long distance plans to various countries around the world. We work due diligently to ensure our customers have the best customer experience possible. Should you have a complaint or need further assistance, the following steps will help you resolve any issues you may have.

Step 1: Contact Leaf Customer Service

Our customer service team can help resolve or answer any questions you may have. You can reach our highly trained customer service team toll free at 1-844-337-5323 or support@leaftel.ca.

Step 2: Speak to a Supervisor

If your issue is unresolved or you are dissatisfied with the result of Step 1, you can always ask to speak to a supervisor, who will do their best to resolve the problem.

Step 3: Operations Office

Most issues are resolved within the first two steps. If you feel your issue was not dealt with appropriately, you can contact Leaf Telecommunications Operations Department.

In order to effectively assist you, we require the follow information:

  • Your name, account number/phone number
  • Dates and names from when your conversations took place in Steps 1 and 2

Please note that only complaints that have gone through Steps 1 and 2 will be reviewed.

Mail

Leaf Telecommunications
743 Renaud Ave.
Montreal, QC
H9P 2N1

Fax

1-855-422-1266

Step 4: Commissioner for Complaints for Telecommunications Services (CCTS)

If you are not satisfied with the resolution provided by Leaf, you may contact CCTS.

What is the CCTS? The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent agency with a mandate to receive, facilitate the resolution, and, if necessary, resolve eligible consumer complaints relating to certain retail telecommunications services. The CCTS only deals with telecommunications services that are not regulated by the CRTC.

Visit http://www.ccts-cprst.ca/en/ for more information or call Toll Free 1-888-221-1687